Getting your free credit report and score

Your free credit report and free credit score are available on My Credit Check, which is an easy-to-use, online portal that allows all South African citizens with valid South African ID numbers to access their credit information via their personal extensive credit report.

Whether you are a first-time credit report user or not, My Credit Check will help you understand your credit data, show you how to monitor accounts, manage debt, and improve your credit profile. My Credit Check is a comprehensive, personal credit report brought to you by Compuscan, a leading credit bureau of South Africa.

The first step to financial security is knowing what is on your My Free Credit Check free credit report.

What is a free credit report?

The free My Credit Check service generates a full free credit report which provides a comprehensive record of your financial history, detailed information on your borrowing and spending habits, payment trends and contact details. It tracks accounts you opened, payments you’ve skipped, judgments taken against you and what you owe your creditors. You can check your free credit score and report as many times as you like for life. Very importantly, it also tracks how well you are repaying debt if you are managing to do well.

Why should you view your free credit report?

Compuscan’s free credit report was designed to help you keep up to date with your financial status by doing a credit bureau check. With helpful tips and easy steps, you can now get your finances in order.

Where does the information on your credit report come from?

The data included in Compuscan’s free credit report comes from credit providers you have borrowed from. Whether it’s a clothing account, a loan from the bank, or cell phone contract, all credit data gets sent to registered credit bureaus, like Compuscan, which enables credit bureaus to do credit bureau checks.

What does your free My Credit Check Report look like?

Each of Compuscan’s free credit reports includes your credit score and payment behaviour in a simple and easy to understand format. Information is grouped for you to see what activity has the biggest impact on your credit score and finances. The free credit report is an in-house credit bureau check.

We have included quick tips to explain the data and give advice on how to better manage your credit. We also include advice on were best to start cutting on credit obligations. On the dashboard, you will be able to see an overview of your credit report – you don’t need to spend hours sifting through a lot of data.

The free credit check platform includes:

  • Your personal details
  • Your credit portfolio
  • Payment history and behaviour
  • Budget planner
  • Your contact and address information
  • Your perception of your position within the credit market
  • Negative information including notices, defaults, judgments and debt collections
  • Online dispute submission function


Get your full free credit report and free credit score today!


What is your free Credit Score?

Your credit score is the single most important financial score you’ll ever get. Yes, it’s even more important than matric aggregate, body fat count, or golf handicap, since credit providers use this credit score when deciding whether or not to extend credit to you. So be sure to maintain a good track record!

Your Compuscan credit score is calculated via a credit bureau check, using information from your full credit profile. Compuscan evaluates all of your accounts, your negative and positive information, and your payment history to assign you a credit score of 0–999. The higher your credit score is, the better your credit profile, and the lower your risk will be of defaulting on an account or loan would be.


Why your Compuscan free credit score on your free credit report is different.


Why trust your credit score?

The Compuscan credit score is derived from a credit bureau check, and includes your borrowing, charging and repayment activities. It summarises a number of positive and negative factors that aim to predict how likely you are to honour your credit commitments in the future.

A favourable credit report helps you reach your financial goals while poor credit reports and credit scores limit your financial opportunities. Since your credit report influences whether you are able to buy a home or get any kind of credit, it is extremely important to protect your credit score by making loan and account payments on time and not taking on more debt than you can handle.

Key information used to calculate your credit score includes account information (personal loans, credit accounts, other loans), public records, such as judgments and administration and sequestration orders. Information such as race, gender, where you live and marital status are not used in calculating credit scores.


Understand what influences your My Free Credit Check score with this infographic.


My free report and score – Frequently asked questions

Can anyone can view my free credit report?

Your credit report can’t be viewed by just anyone! The information contained in your credit report is confidential, and companies and individuals who wish to view your report may only do so for a prescribed purpose. The National Credit Regulator (NCR) has set out specific guidelines in accordance with the National Credit Act (NCA) that deal with prescribed purposes. Compuscan prides itself on protecting your privacy and we always comply by the rules and regulations provided by the NCR.

Is my free credit report stopping me from getting a job?

No. Your free credit report is not the only deciding factor on whether or not you’ll get a job. In fact, according to the Employment Equity Act of 1998, potential employers may not deny you a job on the grounds of the nature of your credit report, unless your credit profile is an inherent requirement of the job – in other words, if you are going to be employed in a position that requires trust and honesty and entails the handling of cash or finances.

Do I need to check my free credit report if I pay all my debt on time?

Yes. It is important that you check your credit report regularly to ensure that the information is being reported to the credit bureau correctly. Also remember to use your credit report to detect any fraudulent activity against your record.

Will regularly checking my free credit check affect my credit score?

No, we do not penalise you for checking your credit score or your credit report.

Will my free credit report show when I was denied credit?

No. Potential credit providers will, however, be able to see how many enquiries other lenders have made on your profile, but nowhere will it say if the applications were unsuccessful.

Can I pay someone to fix or repair my credit report?

No. There are many fraudulent companies out there who offer to “fix” your credit report or do a credit score check if you pay them a fee. Do not let these fraudsters fool you! They will pretend to be affiliated to credit bureaus, but they will not help you improve your credit report.

Will debt information remain on my free credit report after I have paid?

Yes. Your free credit report will still show that you owed money and paid it off. The good news is that this will be seen as positive information, since your free credit report will show that the account has been paid in full! If, however, you have not handled the account well, the historical bad repayment behaviour will be seen in a negative light. It is therefore important to always pay your creditors on time. The retention period for accounts that are paid in full is 5 years after the last payment date. However, Compuscan’s free credit report will only show the information for three years after the last payment date.

Can a credit bureau stop me from getting credit?

No. Credit bureaus are not credit providers, so they have no say in whether you are granted credit or not. However, the data provided by Compuscan to potential credit providers will assist them in making that decision, which is why it is so important for you to get your credit report and take control of your credit reputation.

If I have a lot of debt, will my credit score will be bad?

That depends, if you have a lot of debt, but you are managing it well, you will have a good credit score! Your repayment history affects your free credit score and appears on your credit report. Meaning, if you have been a bad payer, your score will reflect this. The total amount of your credit does not usually affect the outcome of your credit score, since your credit score is mostly calculated according to your repayment actions and not necessarily by the amount you owe. Just be aware that if your revolving accounts and credit cards have a balance of 50% or more of the limit, the score will be affected.

What should I do if the information on my free Credit Check report looks wrong?

If you see any incorrect information on your credit report, you can have it corrected by bringing it to Compuscan’s attention. Should you have any queries or would like to log a dispute in relation to your free credit report, please contact Consumer Care at [email protected] or call 0861 51 41 31 to speak to a friendly consultant.

What documents do I need to provide when logging a dispute?

• Your South African ID
• Proof of address less than 3 months old
• Your reason for logging the dispute
• Supporting documentation related to the dispute

The National Credit Act (NCA) provides you with the right to dispute any factually incorrect information on your credit report generated by a credit bureau and to have this information corrected.

Logging a dispute with Compuscan is free of charge. Why pay one of the many “credit clearing companies” that charge money for doing something that you could do for free? Once you have logged a dispute with us, we have 20 business days to investigate the dispute. To find out more about logging a dispute at Compuscan, please visit our blog by clicking here.


My free credit check – Know your rights

You have the right to apply for credit

The National Credit Act (NCA) gives you the right to apply for credit. All consumers must be treated equally in relation to one another when credit providers assess your application, determine rates/fees and compile and enforce the credit agreement.

You have the right to know why credit has been refused

You may ask the credit provider or bank to explain, in writing, their main reasons for:
• Refusing your application for a new loan/credit
• Refusing your application for an increased limit on existing loan/credit
• Refusing to renew a renewable loan/credit (such as a credit card)
• Offering a lower credit limit than the limit you applied for
• Reducing your existing credit limit

If your credit score or report was the main problem, the bank or credit provider has to disclose the name, address and contact details of the credit bureau that issued the report, so that you can get hold of your credit report to see what information on the credit report is keeping you from a successful application. Please note, your credit score and report are not the only factors lenders, banks and other credit providers look at when doing an assessment. The criteria they look at differs from company to company.

You should know your rights regarding your free credit report!

You have the right to receive your credit information in plain and understandable language

Credit information, credit reports and credit scores must be presented in a way that anyone can understand. To ensure that this happens, the bank or credit provider has to use plain language, simple sentence structures and uncomplicated graphics and illustrations to help you understand your credit application.

You have the right to confidentiality

You have the right to maintain your confidentiality regarding your credit report. Unless you give permission, the banks, credit providers, and credit bureaus are not allowed to disclose your personal information to any other party, except when required by Law or court order.

You have the right to one free credit report per year!

It is also your right to receive a free credit report once a year, every year, from any of the credit bureaus operating in South Africa. You are entitled to dispute incorrect entries made and, if you can’t reach an agreement with the Credit Bureau, you are allowed to approach the Ombudsman.


Compuscan offers you FREE credit reports FOR LIFE!


Click the button below to get your free credit check today!


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